Frequently Asked Question

What products do you offer?

At My Happy Basket, we offer a collection of plush toys designed for general use and display. Our selection includes different types, such as breathing plush toys, character plush toys, and weighted plush toys, available in various designs and styles.

Each product listing provides clear product images, available options, and essential product details to help customers review and select items based on their preferences. Our collection is presented to support straightforward browsing and informed purchase decisions through accurate and consistent product information.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, MasterCard, PayPal, Shop Pay, and Visa.

How long does shipping take?

United States:
Orders are processed within 1–3 business days and delivered within 2–3 business days via express shipping for a fee of $4.99, or within 5–8 business days via standard shipping at no additional cost.

Australia, Canada, New Zealand, and the United Kingdom:
Orders are processed within 1–3 business days and delivered within 4–7 business days via express shipping for a fee of $4.99, or within 10–15 business days via standard shipping at no additional cost.

Do you offer international shipping?

Yes, we ship to the United States and Australia, Canada, New Zealand, and the United Kingdom.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers may return eligible items within 40 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, My Happy Basket covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, My Happy Basket does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.

Company Information

Company Name: My Happy Basket

Address: Building 15, 4711 LJ Pkwy #5201, Sugar Land, TX 77479, United States

Phone: +1 281 967 9830

Email: myhapppybasket@gmail.com

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT-06:00) Central Standard Time (Chicago)
Response Time: We respond within one business day